FAQs
Frequently Asked Questions (FAQ)
1. How can I contact you?
We’re here to help! You can reach us through our Contact Us page, or directly via email at kiductiondevelopment@gmail.com. We will respond within 24 hours on business days.
2. Where are your products shipped from?
Our products come from suppliers located around the world, including the USA, Europe, and Asia. This allows us to offer a wide variety of products at competitive prices. Shipping times may vary depending on the location of the supplier.
3. Can I get a refund on my product?
Absolutely! We offer a 30-day refund policy. If you’re not satisfied with your purchase, simply contact us within 30 days of receiving your order. Please make sure the product is in its original condition. Refunds will be processed as soon as we receive the returned item.
4. How long will it take to receive my order?
Shipping times vary depending on your location and the supplier. Typically, orders are delivered within 7-10 business days. You’ll receive a tracking number as soon as your order ships so you can track it every step of the way.
5. What if my product arrives damaged or faulty?
If your product arrives damaged or faulty, please contact us immediately. We will arrange for a replacement or issue a refund as soon as possible. Be sure to include photos of the damaged item so we can assist you quickly!
6. Do you offer free shipping?
Yes! We offer free shipping on all orders over [ Amount ,$50]. For smaller orders, shipping fees are calculated at checkout based on your location.
7. Can I cancel my order after it’s placed?
You can cancel your order within 8 hours of placing it. After 8 hours, your order may have already been processed and shipped. If that’s the case, you can still return it for a refund under our 30-day refund policy once it arrives.
8. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, PayPal, and Apple Pay. Our payment gateway is secure, ensuring your information is safe.
9. Where do you ship to?
We ship to most countries worldwide! During checkout, you can select your shipping country, and any applicable shipping costs will be calculated based on your location. If you have any questions about shipping to your region, feel free to contact us.
10. How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with your tracking number. You can use this tracking number on our Order Tracking page to see the status of your delivery.
This FAQ provides a balance of customer service, shipping information, and product support for your drop shipping store while keeping things concise and clear for customers.